FAQs
We’re here to help – here are some of the most common questions our customers ask:
Q1 – When Will I Receive My Order?
Our average delivery time is 4 to 7 business days. During peak periods, it may take a little longer, but we’ll always do our best to get your order to you as quickly as possible.
Q2 – My Order is Late – What Should I Do?
In most cases, orders arrive within the expected timeframe. However, if your order is delayed, you can check the status using the “Track Your Order” link at the top of our site.
Q3 – How Much Does Shipping Cost?
We offer fast, reliable shipping for all our products. Shipping costs vary depending on your location and order size. You can view the final shipping cost at checkout.
Q4 – Can I Return My Order?
Yes! If you’re not satisfied with your purchase, you can return it within 14 days of delivery for a full refund. Please make sure the item is unused and in its original packaging. Visit our Returns page for more details.
Q5 – How Do I Return an Item?
If you’d like to return or exchange an item, please contact our support team within 14 days of receiving your order. We’ll guide you through the return process to make it as smooth as possible.
Q6 – I Didn’t Receive an Order Confirmation – What Should I Do?
If you placed an order but didn’t receive a confirmation email, please check your spam or junk folder. If you still can’t find it, reach out to us at support@nextek-store.com.
Q7 – How Can I Contact Customer Support?
You can reach our friendly support team via email at support@nextek-store.com. We’re here to help, every day of the week.